About Fintainium
Fintainium, Inc. is headquartered in Jacksonville, Florida USA, with offices in Toronto, Canada. Fintainium provides products and services that enable billers and payers to control the way they make and receive payments by providing the most innovative and wide-reaching selection of payment methods on the market.
Fintainium enables its customers to convert legacy paper-based invoicing and payment processes to real-time electronic systems that provide the rapid exchange of data, increasing overall productivity and cash flow.
The Personal Information We Collect
"Personal Information" means any information relating to an identified or identifiable individual. The Personal Information we collect depends on the context of your interactions with Fintainium, the Services and features you use, your location, and applicable laws.
A. Information You Provide Directly
- Account & registration information — username, password, name, employer, job function, email address, phone number
- Communications & orders — content and timing of your communications, order forms, surveys, event registrations
- Marketing preferences — newsletter subscriptions, contact preferences, event or webinar registrations
- Payment information — bank account details and billing information when you pay for services, held securely per industry standards
- Job applications — resume/CV, desired pay, education, work history, visa status, and optional demographic information
B. Information Collected Automatically
- Device information — browser type, operating system, mobile device model, language settings, ISP, unique device identifiers
- Usage information — pages viewed, dates and times of interactions, search queries, feature usage, and other actions taken within the Services
- IP address — used for information security protocols and to infer general geographic region
This information is collected through cookies, web beacons, and web server logs. See Section 3 for more detail.
C. Information from Third Parties
We may receive information about you from business or marketing partners, joint marketing partners, channel partners, affiliated companies, recruitment agencies, credit check agencies, lead generation providers, public databases, data providers, and social media platforms. This may include names, addresses, job titles, email addresses, phone numbers, intent data, IP addresses, social media profiles, and billing information.
Cookies & Similar Technologies
When you use our site, we and our third-party service providers may collect information through cookies, web beacons, web server logs, and similar technologies.
Types of Cookies We Use
- Strictly necessary cookies — required for the site to operate technically
- Analytics cookies — help us understand which areas and features are popular and count visits
- Advertising cookies — used to display targeted content and promotions
- Session cookies — temporary, expire when you close your browser
- Persistent cookies — stored longer for session management and preference recall
Analytics
We use Google Analytics to better understand how visitors use our site. You can learn about Google's practices at google.com/policies/privacy/partners, or opt out via the Google Analytics opt-out browser add-on.
Managing Cookies
You can control cookies through your browser settings. Note that disabling functional cookies may affect how parts of the Services work. Visit your browser's help menu for browser-specific instructions.
How We Use Your Information
We use the Personal Information we collect to:
- Provide, operate, maintain, and improve our products and services
- Process transactions and send related information including confirmations and receipts
- Send technical notices, updates, security alerts, and support messages
- Respond to your comments, questions, and requests
- Send marketing communications (where you have consented or we have a legitimate interest)
- Monitor and analyze usage trends and activities to improve the Services
- Detect, prevent, and address fraud, security incidents, and other harmful activity
- Comply with legal obligations and enforce our agreements
- Process job applications
How We Share Your Information
We do not sell your Personal Information. We may share it in the following circumstances:
- Service providers — third parties who perform services on our behalf (hosting, analytics, payment processing, marketing), bound by confidentiality obligations
- Business partners — with your consent, such as co-hosted events or webinars
- Legal requirements — when required by law, subpoena, or to protect our rights and the rights of others
- Business transfers — in connection with a merger, acquisition, or sale of assets
- Affiliated companies — including Fintainium CUSO, LLC and other subsidiaries
We are not responsible for the privacy or data security practices of third-party websites linked from our Services. Please review their respective privacy policies.
Data Retention
We retain Personal Information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements, resolve disputes, and enforce our agreements.
When determining retention periods, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and applicable legal requirements.
Your Rights & Choices
Depending on your location and applicable law, you may have the following rights regarding your Personal Information:
- Access — request a copy of the Personal Information we hold about you
- Correction — request that we correct inaccurate or incomplete information
- Deletion — request that we delete your Personal Information, subject to certain exceptions
- Opt-out of marketing — unsubscribe from marketing emails at any time using the link in any email, or by contacting us directly
- Cookie preferences — manage cookies through your browser settings
To exercise any of these rights, please contact us using the information in Section 11. We will respond within the timeframe required by applicable law.
Security
We implement commercially reasonable technical, administrative, and physical security measures designed to protect your Personal Information from unauthorized access, use, or disclosure. Payment information is held securely in accordance with industry standards.
No method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your Personal Information, we cannot guarantee its absolute security.
Children's Privacy
No part of the Services is directed to children under the age of 18, nor do we knowingly collect Personal Information from anyone under the age of 18. If we become aware that we have collected Personal Information from a child under 18, we will take steps to delete that information promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Effective Date" at the top of this Policy and, where appropriate, notify you by email or through a notice on our website.
Your continued use of the Services after any changes constitutes your acceptance of the updated Policy. We encourage you to review this Policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Fintainium, Inc.
We're committed to addressing your privacy concerns promptly and transparently.